You’ll be scored against the following key areas:

These four pillars define how well your e-commerce operations are set up to scale efficiently. Each category highlights a vital part of a modern, automated retail business — helping you identify where your strengths lie and where there’s room to optimise.

WMS

Your warehouse is the backbone of your business. This score reflects how well your systems handle stock control, picking accuracy, and order preparation. A strong WMS reduces manual errors, improves fulfilment speed, and gives you full visibility of inventory across all locations.

Order Fulfilment

Customers expect fast, error-free deliveries. This section measures how efficiently you process, pack, and ship orders across every channel. From intelligent courier selection to automated dispatch rules, a high fulfilment score means your operations are seamless from checkout to delivery.

Marketplace

Your score here shows how connected your business is. Strong integrations ensure that listings, prices, and stock sync in real time across Amazon, eBay, Etsy, and your webstore. The more unified your marketplace connections, the less time you spend on admin — and the more time you can spend selling.

Automation Tools

Manual work slows growth. This score assesses how well you use automation to handle repetitive tasks — from updating listings to adjusting prices and routing orders. The higher your automation score, the more scalable and resilient your operations become, freeing up your team for strategy, not spreadsheets.

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